Accessibility Guide
Welcome to The Alan’s Accessibility Guide.
We are committed to ensuring that all guests, regardless of their abilities, enjoy a comfortable and inclusive experience at our establishment.
This guide is designed to provide information about the accessibility features and services we offer to make your visit as enjoyable as possible.
Entrance and Exits:
We have an accessible lift located on Princess Street. There is a push button on the exterior to open the door and a doorbell if any support is needed. Please ensure the lift door is closed before attempting to move up or down. The lift goes to the main Reception and bar area of the hotel.
Parking:
There are pay and display parking spaces operated by Manchester City Council on the George Street side of the hotel. We have partnered with QPark, which is the closest car park to the hotel. They offer accessible spaces. If you prebook your spot, you can receive 25% off with the code ALANMAN25.
Interior Spaces:
Our guest lifts service all floors, including our event spaces in the lower ground area of the hotel.
Restrooms:
Our accessible restroom is located in the lower ground floor area of the hotel, accessible by the main guest lifts, including a grab bar and lowered sink.
Signage:
Signage is clear throughout the hotel; however, please feel free to ask our team at check-in for an orientation of the hotel and bedroom if needed.
Lighting:
Lighting on floors 1, 2 and 3 is lower than in other areas of the hotel. Please ask to be located on another floor if low lighting is not appropriate.
Hearing Accessibility:
We have a hearing loop at reception, which is portable and can be used within our meeting and events areas.
We offer vibrating pillows linked to our fire alarm. Please ask for one at check-in.
Fire evacuation information is provided on the back of the bedroom door.
Communication:
We offer a WhatsApp service for any guest requests or queries. Please message +447386631626.
Accessible Accommodations:
Our accessible rooms are located on the 6th floor and include a panic alarm, wet room, grab bar, lowered sink and toilet.
Dining:
Our menus are all online; however, if you wish to have a copy printed in a larger font, please let us know.
If you have any dietary restrictions or allergies, please let one of our team members know, and we can advise options based on your requirements.
Assistance and Support:
Staff Training:
Our team are trained in assisting all our guests. You may be asked to complete a Personal Evacuation Emergency Plan on arrival, which will assist us in assisting you in an emergency.
Service Animals:
Service animals are welcome. Please reach out to us before you arrive so that we can prepare for your arrival. Please make contact at hello@thealanhotel.com.
Feedback and Suggestions:
If you have any suggestions on how we can make our guests stay more comfortable, please email feedback@thealanhotel.com.
