Website Terms & Conditions

Please read these terms and conditions carefully before using this website or our Wi-Fi services.
Thank you for visiting (the “Site”) which is operated by Aspen Hotels Limited (CRN: 08564302) of 12 Greenhead Road, Huddersfield, West Yorkshire, HD1 4EN, United Kingdom (“us” or “we”). These terms and conditions, together with any documents referred to within (the “Terms”) govern the use of our Site. By using our Site, you agree to comply with these Terms.

1. Access to our site
1.1 We permit access to our Site to you on a temporary basis, and we reserve the right to withdraw your access or amend the content we provide on our Site without notice. We will not be liable if for any reason our Site and content is unavailable at any time or for any period.
1.2 From time to time, we may restrict access to some parts of our Site, or our entire Site.
1.3 Where we handle your personal data we will only do so in accordance with our privacy policy.
1.4 Your right to access and use the Site will be terminated immediately if you breach any of these Terms.

2. Use of our site content
2.1 We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are subject to copyright and are protected by worldwide intellectual property laws. All such rights are reserved.
2.2 You may print off one copy, and may download extracts, of any page(s) from our Site solely for the purposes of evaluating our products and services for your own internal business purposes, on the basis no content is modified in any way and any proprietary notices are not removed.

3. Information on this site
3.1 The content on our Site (including any links to other sites and resources) is provided “as is” for general information only. It is not intended to amount to advice on which you should rely.
3.2 Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.
3.3 We are not responsible for any content which is not published by us and have no control over content of any third-party sites or resources linked to our Site.

4. User-generated content
4.1 Our Site may include information and materials uploaded by other users of the Site. This information and these materials have not been verified or approved by us. The views expressed by other users on our Site do not represent our views or values.
4.2 Any content you upload to our Site will be considered non-confidential and non-proprietary. You retain all your ownership rights in your content, but by providing content to the Site, you are granting us and other users free of charge permission to use that content for the purposes that it is provided, including publishing the content on the Site and as otherwise permitted in accordance with these Terms.
4.3 You are solely responsible for securing and backing up your content.
4.4 We also have the right to disclose your identity to any regulator or third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy.
4.5 We reserve the right, but have no obligation, to reject or remove any content that does not comply with these Terms.

5. Conduct of users
5.1 You acknowledge that you are solely responsible for interactions with other users of this Site (if any), and that you are solely responsible for all content you publish or post to this Site or transmit to other users of this Site.
5.2 You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
5.3 You agree not to post, distribute or reproduce in any way any copyright material, trademarks or other proprietary information without obtaining the prior consent of the owner of such proprietary rights.
5.4 You will not submit any content that contains offensive, obscene or otherwise unlawful references, offensive language, or other material that we may consider could bring us or the Site into disrepute.
5.5 You agree not to transmit any chain letters, spam letters, or junk email to other users, and not to participate in mischievous or malicious behaviour which causes damage or may cause damage to us or this Site or any of the computer systems on which this Site resides.
5.6 You agree not to knowingly introduce viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to this Site, the server on which this Site is stored, or any server, computer or database connected to this Site. You must not attack this Site via a denial-of-service attack or a distributed denial-of-service attack.

6. Our responsibility for loss or damage suffered by you
6.1 Nothing in these Terms excludes or limits our liability to you for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation and where it would otherwise be unlawful to do so.
6.2 Subject to the foregoing, we exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it and will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, our Site; or use of or reliance on any content displayed on our Site.
6.3 In particular, we will not be liable for loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.
6.4 We do not guarantee that our Site will be secure or free from bugs or viruses. You should use your own virus protection software.
7. Changes to the site and these terms
7.1 We may update and change our Site from time to time to reflect changes to our services, our users’ needs, changes in the law, regulatory requirements and our business priorities, which may also require changes to these Terms. Every time you wish to use this Site, please check these Terms to ensure you understand the terms that apply at that time.

8. Applicable law
8.1 These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
8.2 The choice of governing law in clause 8.1 above shall not restrict you of any protections you are granted by law in the country you are from.

Hotel Booking Terms & Conditions

Booking Terms & Conditions

These terms and conditions apply to all bedroom reservations with Aspen Hotels Ltd t/a The Alan herein referred to within as the “Hotel”, “Company” or “The Alan”. Address 18 Princess Street, Manchester, M1 4LG.

1.Supplementary guest information

Guest bedrooms must be occupied by at least one individual who is aged 18 or above. There is a 24-hour Reception. Check in is from 15:00. Check out is by 11:00. Breakfast is served everyday, 7am- 11am [Do1] . For reasons of health and safety a member of staff is required to have access to guest bedrooms a minimum of every 24 hours. Fire Alarm tests are held every Friday at 11:00[Do2] . It is the responsibility of the guest to advice the Hotel of any allergies or intolerances they have before consuming food or beverage.

Child policy

Complimentary roll away bed/travel cot up to the age of 12.  For children 12 years and over the charge is £50 inc VAT per person/per night. Complimentary breakfast for children up to 12 years old.

2. Group Bookings

If you need to make a group booking for more than 10 rooms, please contact us at [email protected]

3. Payment & Guarantee

a) Guarantee – best flexible rate: If you have not provided a valid credit or debit card to guarantee your reservation, we reserve the right to cancel your reservation anytime between the time of booking and the day of arrival.
b) Guarantee – pre purchase rate: A valid credit or debit card must be given to guarantee your reservation and make the payment for the reservation in full. A payment link may be sent via email to the guest to complete prior to arrival to process the payment. We reserve the right to cancel your reservation anytime between the time of booking and the day of arrival if secure payment cannot be taken.
c) Check in: A credit card is required on check in and a preauthorisation for the total sum of the reservation (if a flexible rate) plus £50 per room per stay to allow for any incidentals will be taken using the credit card. The Hotel does not accept cash as payment for any service. Please note that due to banking industry policy and procedures, the funds preauthorised plus the final amount due may remain ring fenced on a credit or debit card for up to 30 working days. Person/s staying are required to produce valid personal credit or debit card to validate stay, this must be presented at check-in.
d) Increasing your credit limit: Should charges added to the bedroom exceed the preauthorisation sum taken on check in, the Hotel reserves the right to carry out a further preauthorisation for charges or anticipated charges for the duration of the guest stay.
e) Maximum credit limit: Guests may be permitted to have a bill for up to a maximum of £500 at any given time, at which point they are required to pay the bill in full using their pin verified credit or debit card at Reception.
f) Ad hoc charges: Guests who request for the Hotel to source external services or products for them are required to pay any external supplier directly. This includes but is not limited to travel arrangements and tickets to sporting or music events etc. The exception is for taxi charges using the designated Hotel partner.

g)We are a cashless business. We accept only card payments.

4. Cancellation

Cancellation of a reservation is only valid on receipt of a cancellation confirmation email.
a) Best flexible rate if you wish to cancel your reservation you must notify the Hotel before 3pm, the day prior to your arrival date to avoid a charge. Notification received after this time, will incur a charge equating to up to the first night of the reservation at the full rate booked.
b) Pre purchase rate
i. Pre purchase rates are paid in full prior to your arrival date using the card details given when you made the reservation. You authorise that your card is charged the full amount, at the time of booking. This rate is non-refundable, non-transferable, and non-changeable.
ii. b) In the event the card details are unable to be charged for any reservation made under a pre purchase rate, the Hotel reserves the right to cancel the reservation in full at any time.

5. Packages

All packages and offers can be withdrawn without prior notice and are subject to availability. When booking a package inclusive of an allocation towards food, please be aware that a dinner reservation is strongly recommended and up to seven days’ notice may be required to avoid disappointment for availability. Package allocation cannot be redeemed against beverage charges. Special Terms and Conditions for packages are detailed on your confirmation.

6. Add Ons

Any ‘add ons’ can be withdrawn without prior notice and are subject to availability. These must be booked at least 24 hours in advance of your arrival date to be guaranteed and are non-refundable.

7. Room types

All bedrooms are air conditioned and feature an ensuite bathroom with a shower and bespoke toiletries. Bedrooms include a desk area, iron & ironing board (or steamer), and TV’s, access to complimentary WiFi, tea & coffee station, bottled water, and a hairdryer.
a) Classic – feature a double bed. Note, guests who book a Classic Room may be given a Wheelchair Accessible room based on availability. a. Classic Double Wheelchair Accessible Rooms – feature larger floor space a bathroom with mobility aids. Two alarm cords which alerts hotel employees when pulled. 
b) Classic Double Double – feature two double beds.
c) Signature – Intimate, designed to feel warm and calm through tones and texture, with high ceilings and architectural detail.
d) Signature Deluxe – Our most sizeable rooms with lounging sofa, perfect for a longer stay, whether relaxing, working or getting stuff done.
f) Signature Suite – Our suites with multiple windows giving beautiful natural light through the day.

8. Maximum bedroom capacity

Guest bedrooms accommodate a maximum of two adults. Classic Double Double accommodates a maximum of four adults.[Do4]

9. Car Parking

a) Preferential rates at local car parks may be available for guests but are not guaranteed and can be withdrawn at any time.
b) The Hotel accepts no liability for the vehicle. Liability is placed on the vehicle owner and their insurer.
c) The Hotel does not provide any car parking and the hotel does not accept responsibility for any recommended or suggested parking options given.

10. Non-Smoking Policy

Smoking is not permitted in any part of the Hotel. Guests found to be smoking in bedrooms and/or on any part of the premises will be subject to a minimum additional cleaning charge of £150, which will be charged to the debit or credit card provided to guarantee or pay for the reservation. In the event that no debit or credit card was provided, on check-in the Hotel reserves the right to immediately terminate the reservation and request their immediate departure.

11. Emergency Evacuation

a) In the event of the fire alarm system sounding, all persons within the building must make their way to the Fire Muster Point and report to the Roll Call taker who will be wearing a high visibility jacket.
b) Guests must make themselves known to Reception upon check in if they will require assistance to evacuate the building in the event of an emergency and will be requested to complete a Personal Emergency Evacuation Plan. This includes guests with limited mobility, and sight or hearing impairments.
c) Evacuation caused by behaviour In the event that the fire alarm system is triggered by a guest tampering with the fire detector, smoking, or using unauthorised equipment or items including sparklers, candles, and gas burners, the guest will indemnify the Hotel from any liability in respect of any injury to or death of any person, damage to any property or all and any losses howsoever suffered by the Hotel as a result of such actions and others by the guest and from all proceedings, costs, claims and demands in respect of any such liability or alleged liability.

12. Guide dogs

Guests with guide dogs agree to abide by the following guidelines:
a) Guests are required to control noise made by the dog to ensure that other guests are not disturbed.
b) Dogs that constitute a nuisance to other occupants of the Hotel may subject their owner to any other charges due to lost revenue incurred by the Hotel.
c) There must be a ‘Relaxing’ sign on the door if the dog is loose in the room, in which case your room will not be serviced.
d) We will not be responsible for the pet getting loose if the ‘Relaxing’ sign is not displayed.
e) It is the responsibility of the guest to immediately clean up after their pets.
f) Only guide dogs are permitted in food serving areas.
g) We will endeavour to allocate a wheelchair accessible bedroom to allow for additional floor space.

13. Damage by and/or behaviour of guests

We are entitled to recover from a guest, (a) the cost of repairs or replacements of any damage or loss caused by the guest, or their pets, or others from whom they are responsible and (b) loss of revenue caused by a bedroom damaged by a guest being unsellable, at the room only best available rate, until the bedroom can be resold, up to a maximum of 3 nights after the guest leaves the premises, or when the damage was occurred, whichever is the later. Full payment for such damage or loss will be charged to the credit or debit card held on file for the room occupied by the guest concerned. We also reserve the right to terminate, without compensation or further obligation, the reservation if it is deemed that the guest’s behaviour is unsociable, abusive or in any way unacceptable to ourselves or any other guest. In such circumstances the guest accepts that they will be required to immediately leave the premises.

14. Lost Property

The Hotel is not responsible for lost, damaged, or stolen personal items. Should any guests lose or leave personal belongings, if recovered, the item will be recorded as ‘found’. The Hotel will keep detailed records of all ‘found’ items and will ship items back at the owner’s expense on request. Any items in Lost & Found, which are not claimed within ninety (90) days, will be donated to a local charity or discarded.

15. CCTV

24-hour CCTV cameras are fitted throughout the public areas of the Hotel for the safety of all concerned. By staying at the Hotel, guests agree to be filmed using our CCTV equipment.

16. Loss or Damage to Guest Property

Under the Hotel Proprietors Act 1956, a Hotel Proprietor may in certain circumstances be liable to make good any loss of or damage to Guests’ property. This liability however: a) Extends only to the property of Guests who have engaged in sleeping accommodation in the hotel; b) Is limited to £50 for any one article and a total of £100 in the case of property which has been deposited, or offered for deposit for safe custody.

17. Protection of guest data policy

a) The Alan needs to keep certain information about its guests for the purposes of guest care as well as health and safety compliance and legal obligation. To comply with the law, information must be collected and used fairly, stored safely, and not disclosed to any other person unlawfully. To do this, The Alan must comply with the GDPR. How we achieve this is outlined in our Privacy Policy found on our website
b) All The Alan employees who process or use any personal information must ensure that they follow these principles at all times. The Alan as a corporate body is the data controller under the GDPR, and the Board is therefore ultimately responsible for its implementation.
c) Access to the reservations to amend or cancel will only be granted to persons who can confirm the full guest name, dates of stay, and The Alan confirmation number. Exceptions may apply to reservation made through the Global Distribution System.
d) Requests for invoices must be made in writing to Reservations and confirm the full guest name, dates of stay, and The Alan confirmation number.
e) It is a common gesture from friends or family of a guest to request that a gift or message be left as a surprise for them in their room. This can be arranged if the requesting party confirms the full guest name and dates of stay. If guests do not wish for The Alan to confirm that you indeed have a booking with us, you must advise this at the time of booking.
f) Our Privacy Policy highlights that any accidents, near misses, or alleged food poisoning incidents will be reporting to a third party for further investigation and the guest may be contacted for further information.

18. Electrical Equipment

Guests wishing to bring their own electrical equipment for use within their room are reminded that in the UK, the declared voltage and tolerance for an electricity supply is 230 volts -6%, +10%. Guests are responsible for ensuring their own equipment is safe to use (has passed a Portable Appliance Test {PAT}). The guest will be responsible for any and all damage to hotel property and infrastructure resulting from a faulty device being connected to the hotels mains supply. All personal electrical or electronic devices that are brought into the hotel are used entirely at the owner’s risk. The hotel will not be responsible for any damage to such appliances under any circumstances.

19. Fire Arms Statement

The Alan are unable to provide storage facilities for fire arms and under no circumstances should fire arms be left within the Hotel, or grounds by a guest. Failure to comply with this requirement and resulting consequences will be the sole responsibility of the offending guest. Therefore, no liability can be accepted regarding the transport or storage of fire arms.

20. Third Party Marketing

a) Third parties are not authorised to market The Alan brand in any form without written authorisation from the Company.
b) Experiences and credit including but not limited to, overnight stays, gift vouchers, and dining are non-transferable. As such, are not authorised to be included as part of a prize, competition, giveaway, or sold package without written authorisation from the company.
c) Images, marketing material, and company logo are the intellectual property of Aspen Hotels Limited and are not authorised for use or publishing by any other company without written authorisation from the company.

21. ‘Force Majeure’

We regret that we cannot accept liability or pay any compensation where your stay or experience with the Hotel is prevented or affected by ‘Force Majeure’. In these booking terms and conditions, ‘Force Majeure’ is defined as any event which we could not, even with all due care, foresee or avoid. Such events may include sleep disturbance from fellow guests, disturbance from emergency evacuations, fire, adverse weather conditions, industrial dispute, and all other events outside of our control.

22. Incident Definition:
An “incident” refers to any unforeseen circumstances, emergencies, or events that may impact the availability of rooms or facilities at The Alan. Incidents may include but are not limited to, natural disasters, accidents, technical malfunctions, or any situation that affects the safety or comfort of our guests.
23. Guest Reallocation
In the event of an incident, The Alan reserves the right to reallocate guests to an alternative hotel within our network. The decision to reallocate guests is made with the primary consideration of ensuring their safety, comfort, and overall satisfaction.
24. Notification
Guests will be promptly notified of any reallocation decisions made by The Alan. Notification will be provided through the contact information provided during the reservation process. It is the responsibility of the guest to check their communication channels for updates.

Note: The Hotel reserves the right to change these Terms and Conditions at any time.

[Do1]Times to be confirmed.
[Do2]Day and time to be confirmed.
[Do3]Awaiting confirmation of room type naming convention.
[Do4]To be finalised when room type conventions named.ClassiSignaSignaSigna

Join The Alan today and book direct. Members receive 20% off flexible bedroom rates.

Also, a complimentary residents drink any day, between 12pm- 11pm (only valid once per stay) 12% off food & beverage during stay, guaranteed late check-out of 2pm, and complimentary upgrade on arrival, availability allowing.

*T&C’s apply.